BlinkRain 支持

Support · Version 1.0.0 · macOS 14.0 or later

简体中文

BlinkRain 是运行在 macOS 菜单栏中的护眼提醒 App。无需注册 BlinkRain 账号;主要识别、记录和偏好保存在本机。

安装、启动与摄像头

  1. 从 Mac App Store 安装并启动完整的 BlinkRain.app。
  2. 在菜单栏找到水滴图标,点击状态区开启摄像头。
  3. 首次使用时,在 macOS 权限提示中选择“允许”。拒绝后可前往“系统设置 > 隐私与安全性 > 摄像头”重新开启。

绿色摄像机图标是 macOS 隐私提示。系统中断摄像头后,BlinkRain 会暂停识别和在位计时;恢复摄像头后会重新校准。

麦克风、听写与语音呼机

若没有响应,请确认摄像头正在运行、Mac 未锁定、Mic 指示可见,并在“系统设置 > 键盘 > 听写”开启听写。退出并重新打开完整 App 后再执行权限与监听设置。

BlinkRain Pro、购买与恢复

年度订阅和终身购买解锁相同的 Pro 范围:完整健康历史/报表与加密自动备份。手动加密导入和导出始终免费。价格、订阅条款、退款和账单由 Apple App Store 处理;BlinkRain 没有自建账号或远程收据系统。

更换 Mac、重新安装或购买状态未显示时,请在 BlinkRain Pro 页面选择“恢复购买”。账单或退款问题请联系 Apple 支持。

备份、同步目录与跨 Mac 迁移

诊断支持文件

只有用户主动生成时才会创建 .blinkrain-support 文件。发送前可以检查内容;文件不会自动上传,也不包含摄像头画面、麦克风音频、语音文本或逐日健康记录。

联系与产品边界

BlinkRain 不是医疗器械,不用于诊断或治疗。如需帮助,请发送邮件至 service@h2me.tech,并附上 macOS 版本、BlinkRain 版本、问题发生步骤和可公开的界面截图。请勿发送未脱敏的健康或身份资料。

经营主体:华慧健(天津)科技有限公司 / Huahuijian (tianjin) Technology Co., Ltd.
Address: Rm 204, Floor 3, Qifa Bldg, Ecological Science Park, No.1620 Zhongtian Ave, Sino-Singapore Tianjin Ecological City, Binhai New Area, 300467, China.

English

BlinkRain is a macOS menu bar eye-care companion. No BlinkRain account is required; core recognition, records, and preferences remain local.

Install, launch, and Camera

  1. Install from the Mac App Store and launch the complete BlinkRain.app.
  2. Find the water-drop icon in the menu bar and click the status area to start Camera.
  3. Choose Allow in the first macOS prompt. If access was denied, enable it in System Settings > Privacy & Security > Camera.

The green camera symbol belongs to macOS. BlinkRain pauses recognition and presence timing when capture is interrupted and recalibrates after Camera resumes.

Mic, Dictation, and Voice Pager

If there is no response, confirm Camera is running, the Mac is unlocked, and the Mic indicator is visible. Enable Dictation in System Settings > Keyboard > Dictation, reopen the complete app, and repeat Permissions & Listening Setup.

BlinkRain Pro, purchases, and restoration

The annual subscription and lifetime purchase unlock the same Pro scope: complete wellness history/reports and encrypted automatic backup. Manual protected import and export always remain free. Apple handles pricing, subscription terms, refunds, and billing; BlinkRain has no first-party account or remote receipt server.

After changing Macs, reinstalling, or when a purchase is missing, choose Restore Purchases on the BlinkRain Pro page. Contact Apple Support for billing or refund questions.

Backup, synchronized folders, and Mac-to-Mac migration

Diagnostic support file

A .blinkrain-support file is created only when the user requests it. You can inspect it before sending. It is never uploaded automatically and excludes camera frames, microphone audio, speech text, and daily wellness records.

Contact and product boundary

BlinkRain is not a medical device and does not diagnose or treat disease. Email service@h2me.tech with your macOS version, BlinkRain version, steps that reproduce the issue, and screenshots safe to share. Do not send unredacted health or identity information.

Provider: Huahuijian (tianjin) Technology Co., Ltd. / 华慧健(天津)科技有限公司
Address: Rm 204, Floor 3, Qifa Bldg, Ecological Science Park, No.1620 Zhongtian Ave, Sino-Singapore Tianjin Ecological City, Binhai New Area, 300467, China.