Support

How can we help?

Try the common steps below first. If the issue continues, email us without including Screen Time privacy tokens, passwords, or other sensitive information.

Email Support

Authorization or activity selection is unavailable

Check Screen Time authorization under Focused Rules and make sure at least one strong, gentle, or exempt activity is selected. After access is revoked, only the user can authorize it again.

A reminder did not appear as expected

Confirm the rule is enabled, the cumulative threshold has been reached, and notifications are allowed. During a call, an intervention may be reduced to a gentle reminder. Always-exempt activities do not trigger interventions.

Delete data or revoke access

Open Settings → Privacy & Data in the app to delete all on-device data or separately revoke Screen Time access. These are independent actions.

Read the full privacy policy and retention details

When reporting a problem, include

  • SignalBreak version and build number;
  • iPhone or iPad model and OS version;
  • Steps immediately before the issue and the expected result;
  • If needed, a screenshot with personal information removed.

Contact and operator

Support: service@h2me.tech

Developed and operated by Huahuijian (Tianjin) Technology Co., Ltd.